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Limited lifetime guarantee

Thank you for your purchase. We stand behind all of our products. DexShell wants you to be happy.  If you are not entirely satisfied with your purchase, we’re here to help.

We suggest you reading our Product Guarantee page in details first. If you do believe you found a manufacturing flaw on one of DexShell products, you have the right to claim a replacement, or refunding subject to the return policy of the vendor you bought from. We also have to indicate that the Lifetime means the reasonable lifetime of the clothing type of products, certainly not the lifespan of human beings! For example, a heavily used or poorly maintained item will probably have a shorter life than an averagely used or well looked after item. Again, our Limited Lifetime Guarantee does not cover the claims damaged by improper care, negligence, normal wear and tear, natural breakdown of colours and materials over extended time and use, and even destroyable tests. 

Returns, either due to product defect or inappropriate size, should be made through the store or website you bought your DexShell from. You’ll need to have your proof of purchase ready and your vendor will then work with us on your claim. DexShell cannot be liable for lost in-bound packages. 

For respect for the DexShell vendors and staff, we require that products accepted for DexShell warranty evaluation be clean. Charges will be assessed if cleaning is necessary, or product may be returned to you if it cannot be adequately cleaned. DexShell reserves the right to change this policy at our discretion.